All products

Office Automation

Partners

Intelligent Management

API Center

Backup

Big Data

General Reference

Basic FAQ

<p><span style="font-size:16px"><em>1.&nbsp; &nbsp;</em>When does the backup space package take effect?</span></p> <p>The backup space package will take effect once it is paid.</p> <p><span style="font-size:16px"><em>2.&nbsp; &nbsp;What should I do if the backup space package is expired?</em></span></p> <p>When the backup space package is expired and not renewed in time, the system will stop the backup service for the cloud database in the region where the backup space belongs to.</p> <p><span style="font-size:16px"><em>3.&nbsp; &nbsp;Can the backup space package be refunded?</em></span></p> <p>Backup space package cannot be refunded currently.</p> <p><span style="font-size:16px"><em>4.&nbsp; &nbsp;How long does it take for recovery?</em></span></p> <p>It depends on the size of documents in files and the speed of the network.</p>
Did the above content solve your problem? Yes No
Please complete information！
Ok Cancel

Call us

400-151-8800

Email us

cloud@pingan.com

Online customer service

Instant reply

Consult Now

Technical Support

cloud products

Submitted technical jobs