<p class="shortdesc">You can submit a ticket if you encounter a problem or need help when using cloud products or services. A professional engineer of Ping An Cloud will handle your ticket quickly.</p> <section><div class="tasklabel"><h2 class="doc-tairway">Procedure</h2></div><ol class="ol steps"><li class="li step stepexpand" id="commit__step_cyc_sv5_2lb"> <span class="ph cmd">Log in to the <a class="xref" href="/console/home/dashboard" target="_blank">Console</a> .</span> </li><li class="li step stepexpand" id="commit__step_urm_5v5_2lb"> <span class="ph cmd">In the top navigation pane, click <span class="ph uicontrol">Ticket</span> to enter the <span class="keyword wintitle">Ticket List</span> page.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the upper-right corner of the page, click <span class="ph uicontrol">Create Ticket</span>.</span> <div class="itemgroup info"> <p class="p">(Optional.) In the left navigation pane, click <span class="ph uicontrol">Create Ticket</span>.</p> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click the product or service you need to consult.</span> <div class="itemgroup info"> <p class="p">This section uses ECS as an example.</p> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click the problem type.</span> <div class="itemgroup info"> <img class="image" id="commit__image_d24_qm5_2lb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20200308112329-12d839e89c8a.png" width="750"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Create Ticket</span>.</span> <div class="itemgroup info"> <img class="image" id="commit__image_eyr_vm5_2lb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20200308112329-1887b83d9baf.png" width="750"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Enter the information of the problem in the ticket.</span> <div class="itemgroup info">The ticket information includes the title, description, attachments, contact information, and contact period.</div> <div class="itemgroup info"> <div class="note note note_note"><span class="note__title">Note:</span> The ticket information varies by product and problem type. Enter information as required in the ticket. A complete and detailed ticket will help our engineer resolve your problem quickly.</div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Create</span>.</span> </li></ol></section>