<p class="shortdesc">Your ticket will be handled by professional engineers.</p> <section class="section prereq" id="dealwith__prereq_uv4_v45_2lb"><div class="tasklabel"><h2 class="doc-tairway">Before you begin</h2></div> <p class="p">You have submitted a ticket.</p> </section> <section class="section context" id="dealwith__context_rxk_gt5_2lb"><div class="tasklabel"><h2 class="doc-tairway">About this task</h2></div> <p class="p">Our engineer will handle your ticket upon receiving the ticket. We will send you an email when your problem has been received. On the <span class="keyword wintitle">Ticket Details</span> page, you can view the reply and communicate with our engineer about the details of your problem.</p> </section> <section><div class="tasklabel"><h2 class="doc-tairway">Procedure</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Log in to the <a class="xref" href="/console/home/dashboard" target="_blank">Console</a> .</span> </li><li class="li step stepexpand" id="dealwith__step_dzx_wv5_2lb"> <span class="ph cmd">In the upper-right corner of the page, click <span class="ph uicontrol">Ticket</span>.</span> </li><li class="li step stepexpand" id="dealwith__step_igh_xv5_2lb"> <span class="ph cmd">In the left navigation pane, click <span class="ph uicontrol">Ticket List</span>.</span> </li><li class="li step stepexpand" id="dealwith__step_apt_xv5_2lb"> <span class="ph cmd">On the <span class="ph uicontrol">Ticket List</span> page, find the target ticket, and then click its <strong class="ph b">Ticket Number</strong>.</span> <div class="itemgroup info"> <p class="p" id="dealwith__p_v2m_rw5_2lb">You can search for the target ticket by time, number, problem title, and creating account.</p> </div> </li><li class="li step stepexpand"> <span class="ph cmd">On the <span class="keyword wintitle">Ticket Details</span> page, you can supplement information for your problem or answer the questions of our engineer. </span> <div class="itemgroup info"> <div class="note note note_note"><span class="note__title">Note:</span> <p class="p">If your problem has recovered by itself or resolved and you do not need help from our engineers, you can click <span class="ph uicontrol">Delete Ticket</span> to delete the ticket.</p> </div> </div> </li></ol></section>