<p class="shortdesc">You can close a ticket that is still in process.</p> <section class="section context"><div class="tasklabel"><h2 class="doc-tairway">About this task</h2></div> <p class="p">If your problem in a ticket has recovered by itself or resolved and you do not need further help from our engineers, you can close the ticket before it is confirmed.</p> </section> <section><div class="tasklabel"><h2 class="doc-tairway">Procedure</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Log in to the <a class="xref" href="/console/home/dashboard" target="_blank">Console</a> .</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the upper-right corner of the page, click <span class="ph uicontrol">Ticket</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the left navigation pane, click <span class="ph uicontrol">Ticket List</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the <span class="keyword wintitle">Ticket List</span> page, find the target ticket and click <span class="ph uicontrol">Close</span> in the <strong class="ph b">Operation</strong> column.</span> <div class="itemgroup info"> <p class="p">You can search for the target ticket by time, number, problem title, and creating account.</p> <img class="image" id="close__image_kfr_gdv_2lb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20200308112329-12b144789323.png" width="750"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">In the dialog box that opens, click <span class="ph uicontrol">Confirm</span>.</span> </li></ol></section> <section class="section result" id="close__result_lvr_4dv_2lb"><div class="tasklabel"><h2 class="doc-tairway">Results</h2></div> <p class="p">The status of the ticket becomes <span class="ph uicontrol">Confirmed</span>.</p> </section>