<p class="shortdesc"></p> <section class="section" id="faq3__section_pxj_qmr_blb"><h2 class="doc-tairway">After I successfully finish remittance offline, my balance of Ping An cloud account did not increase in real time. Why?</h2> <p class="p">After you recharge your balance offline, please enter remittance information on the offline remittance page. Ping An cloud will increase your balance after confirming the remittance information. Generally, it takes 2 to 3 days for the money to reach your account. Please be patient.</p> </section> <section class="section" id="faq3__section_ppz_rmr_blb"><h2 class="doc-tairway">Why does offline remittance fail?</h2> <p class="p">The possible reasons for the offline remittance failure are as follows:</p> <ul class="ul" id="faq3__ul_hmz_5mr_blb"> <li class="li">The bank remittance transaction fails due to a network exception.</li> <li class="li">The remittance information you provided on the offline remittance page does not match the actual remittance information.</li> </ul> <p class="p">In the first case, contact the bank to check the transaction of your account. In the second case, check your remittance information in the console and correct mistakes. If the problem persists, please log in to the console and submit a ticket.</p> </section> <section class="section" id="faq3__section_phy_wmr_blb"><h2 class="doc-tairway">After recharging my account, can I withdraw my money?</h2> <p class="p">Yes. You can withdraw your balance by using the following method:</p> <p class="p">Log in to the console and click <span class="ph uicontrol">Fees</span> in the top navigation bar. In the left navigation pane, click <span class="ph uicontrol">Billing Management</span> and then select <span class="ph uicontrol">Account Overview</span>.</p> <p class="p">Click <span class="ph uicontrol">Withdrawal</span> to withdraw your money.</p> </section> <section class="section" id="faq3__section_zfx_zmr_blb"><h2 class="doc-tairway">What are the restrictions for the balance withdrawal after recharge?</h2> <ul class="ul" id="faq3__ul_n1x_1nr_blb"> <li class="li">Only the balance can be withdrawn. You can withdraw your money that is topped up in cash. Vouchers cannot be withdrawn. You can withdraw cash only once in a month.</li> <li class="li">The balance being withdrawn will be frozen. After the withdrawal fails, the system returns the frozen amount to your account.</li> <li class="li">If you use a pay-as-you-go product, 200 RMB will be frozen. If you need to withdraw all the balance, first stop and delete your pay-as-you-go products and then apply for withdrawal.</li> <li class="li">The balance can be withdrawn only to the bank account of the authentication subject. It typically takes 10 to15 working days to reach your bank account. Please be patient.</li> </ul> </section>