<p class="p"><strong class="ph b">Troubleshooting Map</strong></p> <img class="image" id="Search_Log__image_vps_ym1_xmb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20210106133704-1cb6116a98e1.png"> <p class="p"><strong class="ph b">Troubleshooting Procedures</strong></p> <ol class="ol" id="Search_Log__ol_qrc_1n1_xmb"> <li class="li">Log in to the <a class="xref" href="/console/logcloud/indexed/list" target="_blank">Log Service Console</a>.</li> <li class="li">In the left navigation pane, click <strong class="ph b">Log</strong> <strong class="ph b">Search.</strong></li> <li class="li">On the <strong class="ph b">Log Search</strong> page, remove the keyword in the query field, and then click the query icon. Verify that logs are displayed in the query result.<ul class="ul" id="Search_Log__ul_mrw_pfm_wnb"> <li class="li">If there is a log, it indicates that no log matches the keyword or the query syntax is wrong. Use a correct query syntax or keyword.</li> <li class="li">If there is no log, go to step 4.</li> </ul></li> <li class="li">On the <strong class="ph b">Log Search</strong> page, expand the time range to verify that logs are displayed in the query result.<ul class="ul" id="Search_Log__ul_rsw_qfm_wnb"> <li class="li">If there is a log, it indicates that there is no incremental log within the original time range.</li> <li class="li">If there is no log, go to step 5.</li> </ul></li> <li class="li">In the left navigation pane, click <strong class="ph b">Project Management</strong>.On the <strong class="ph b">Project Management</strong> page, select the target region, and then click the target project name. On the <strong class="ph b">AGENT CONFIG</strong> tab, click the target collection policy name to verify that the log path is correct.<ul class="ul" id="Search_Log__ul_lfd_sfm_wnb"> <li class="li">If the log path is incorrect, enter the correct log path. </li> <li class="li">If the log path is correct, go to step 6.</li> </ul></li> <li class="li">Log in to the ECS whose logs are to be collected to verify that there are incremental logs in the log path.<ul class="ul" id="Search_Log__ul_q2t_tfm_wnb"> <li class="li">If there is no incremental log, make sure the incremental logs are generated.</li> <li class="li">If there are incremental logs, collect the following information and submit a <a class="xref" href="https://yun.pingan.com.cn/console/ticket/ticketCreate" target="_blank">Ticket</a> to contact Ping An Cloud engineers for help.<ol class="ol" type="a" id="Search_Log__ol_r2t_tfm_wnb"> <li class="li">Target region</li> <li class="li">Target project name and ID<img class="image" id="Search_Log__image_lhr_4n1_xmb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20210106133703-14ac1bdc9cf5.png" width="830"></li> </ol></li> <li class="li">Collection policy name and ID<img class="image" id="Search_Log__image_kmm_qn1_xmb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20210106133704-1585563c91b8.png" width="830"></li> </ul></li> </ol>