<p class="shortdesc">If you forget the login password, you cannot retrieve it password. You can reset the login password and then configure a new one.</p> <section class="section context" id="find_password__context_rqc_t2n_zkb"><div class="tasklabel"><h2 class="doc-tairway">About this task</h2></div> <p class="p">This task is available only for master accounts. If you use a subaccount, contact the master account or administrator account to reset the password in the RAM console. For more information, see <a class="xref" href="/ssr/help/manage/ram/manual.usermgt.modifypassword" target="_blank">Modify Subaccount Password</a> .</p> </section> <section><div class="tasklabel"><h2 class="doc-tairway">Procedure</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Go to the official website of <a class="xref" href="https://pinganyun.com/" target="_blank">Ping An Cloud</a> .</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the upper-right corner of the page, click <span class="ph uicontrol">Log In</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the <span class="keyword wintitle">Log In</span> page, click <span class="ph uicontrol">Forgot Password</span>.</span> <div class="itemgroup info"> <img class="image" id="find_password__image_zlk_2f3_hlb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20203107175945-1bef268d9333.png"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">In the <span class="keyword wintitle">Change Password</span> dialog box, enter the account name, email address, and phone number.</span> </li><li class="li step stepexpand"> <span class="ph cmd">When you finish verification, click <span class="ph uicontrol">Confirm</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the <span class="keyword wintitle">Change Password</span> dialog box, enter the new password, and then confirm the password.</span> <div class="itemgroup info"> <img class="image" id="find_password__image_vb5_w2n_zkb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20203107175945-17df36269da5.png"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Finish the image verification, and then enter the verification code that your phone has received.</span> <div class="itemgroup info"> <div class="note note note_note"><span class="note__title">Note:</span> <p class="p">If your phone number is not available, we recommend that you use your email address to obtain the verification code. After the password is successfully modified, you can modify the phone number on the <span class="ph menucascade"><span class="ph uicontrol">Account Info</span><abbr title="and then"> > </abbr><span class="ph uicontrol">Basic Info</span></span> page. You can also use one of the following methods to update your phone number. (Generally, it takes 1 to 2 working days for the phone number update to take effect.)</p> <ul class="ul" id="find_password__d15e117"> <li class="li">Contact customer service hotline 4001518800.</li> <li class="li">Send an email to pub_pinganyun@pingan.com.cn.</li> <li class="li">Contact the online customer service.</li> </ul> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Confirm </span>.</span> </li></ol></section>